Terms & Conditions

ChatDMC is a technology platform that enables travel agents to discover, compare, and book travel services including hotels, tours, and transfers from third-party suppliers (“Suppliers”).

• ChatDMC acts as an intermediary/facilitator
• ChatDMC does not own or operate inventory
• Final service delivery is the responsibility of the respective Supplier

• Agents must provide accurate and complete information at registration
• Access is non-transferable
• Account usage is limited to authorized users within permitted plan limits
• Agent is responsible for all activities under its account
• Accounts may be created with an email code, a password, or Google Sign-In; where Google Sign-In is used, Google's own terms apply to that authentication step

The Agent agrees:

• Bookings shall be made only against genuine traveler requests
• No misuse including: dummy bookings, inventory blocking, or excessive holds followed by cancellations
• ChatDMC may suspend or terminate accounts in case of misuse

In such cases, subscription fees are non-refundable. Wallet balance (if any) will be refunded as per policy.

Rates displayed on ChatDMC are sourced from Suppliers and may include currency conversion (ROE), system-calculated buffers, and platform fees. Final pricing is shown transparently at the time of booking.

ChatDMC may revise platform fees, pricing logic, and subscription plans with prior notification.

• A booking is considered confirmed only upon issuance of voucher
• Final payable amount is determined based on the applicable Rate of Exchange (ROE) on voucher date
• Payment must be completed at least 48 hours prior to the cancellation deadline
• Failure to pay will result in auto-cancellation; ChatDMC bears no liability thereafter

• All bookings are prepaid — no credit facility is provided
• Accepted payment modes: Bank transfer (including virtual account systems such as ICICI e-collection) and online payment methods as enabled on platform

• Funds added by Agent shall be treated as advance credits
• Wallet balance is non-interest bearing and cannot be withdrawn except upon account closure
• Refunds from Suppliers will be credited to wallet only, subject to supplier timelines
• Bank refunds are allowed only in booking failure cases or account closure

Agent is solely responsible for:

• TCS compliance under Section 206C(1G)
• LRS compliance (where applicable)
• Collection and verification of PAN for international bookings involving Indian residents

ChatDMC shall not be liable for tax non-compliance or incorrect declarations.

ChatDMC provides access to Visible Suppliers (may be identifiable) and Confidential Suppliers (restricted identity). Agent agrees not to attempt identification or bypass of confidential suppliers, and not to misuse platform data.

• Cancellation policies are governed by respective Supplier terms
• Refunds are processed only after receipt from Supplier and credited to Agent wallet
• ChatDMC does not guarantee refund timelines

ChatDMC is not responsible for service deficiencies by Suppliers, inaccuracies in inventory data, or delays, cancellations, or operational issues. The platform is provided on an “as-is” basis.

In case of technical errors, incorrect pricing, or supplier discrepancies, ChatDMC reserves the right to reprice a booking, offer cancellation, or cancel the booking with a refund.

All platform content, systems, and technology belong to ChatDMC. ChatDMC may use data for analytics, pricing optimization, system improvements, and AI model training (in anonymized form).

ChatDMC may suspend or terminate an account in case of misuse or fraud, abnormal booking behavior, payment defaults, regulatory or compliance risks, or breach of terms.

ChatDMC's liability shall be limited to the platform fees charged for the specific transaction. ChatDMC shall not be liable for indirect or consequential losses.

Neither party shall be liable for failure due to events beyond control including natural disasters, government actions, system failures, or pandemics.

Jurisdiction: Siliguri, West Bengal, India. Governing Law: Laws of India.

By accessing or using the ChatDMC platform, the Agent agrees to these Terms.